Contact Growth Mindset
Start with the business problem.
You do not need a predetermined solution or certainty about which service you need. Explain the decision, process or recurring problem that is proving difficult. That is enough to begin a practical conversation about what may help.
What to include
A few practical details are enough
Describe what the business is trying to decide or improve, how the process works now, where it becomes difficult and what consequence the problem is creating.
You do not need to decide whether the answer is forecasting, optimisation, reporting, software or another form of support.